Privacy Policy
Effective Date: June 4, 2026 · Last Updated: June 4, 2026
Telora AI Solutions ("Telora," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or communicate with us via text message or other channels. By using our website or services, you agree to the practices described in this policy.
If you do not agree with this policy, please discontinue use of our website and services.
01 / Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, business name, and job title when you submit a form, book a consultation, or contact us.
- Communication Data: Messages, inquiries, and responses you send to us via forms, email, or SMS.
- Usage Data: Pages visited, time spent on our site, browser type, IP address, and referring URL, collected automatically via cookies and similar technologies.
- Business Information: Details about your business workflows, processes, and automation needs that you voluntarily share during a consultation or discovery call.
02 / SMS & Text Messaging
Telora AI Solutions may communicate with you via SMS (text message) to facilitate service delivery, send transactional updates, and share relevant information about our offerings. The following disclosures apply to all SMS communications.
How We Collect Your Phone Number: We collect your mobile phone number when you voluntarily provide it through our website contact form, booking form, or any other intake form. By submitting your phone number, you expressly consent to receive text messages from Telora AI Solutions at the number you provide.
Types of Messages: You may receive the following categories of SMS messages from us:
- Transactional Messages: Appointment confirmations, reminders, scheduling updates, service status notifications, and responses to your inquiries.
- Informational Messages: Follow-ups related to your consultation or onboarding process, project updates, and delivery confirmations.
- Marketing Messages: Promotional content about Telora AI Solutions services, case studies, offers, and events — only when you have provided express written consent to receive such communications.
Message Frequency: Message frequency varies based on your engagement and the services you are receiving. You may receive up to 4–8 messages per month depending on active projects or campaigns.
Rates: Message and data rates may apply. You are responsible for any charges imposed by your mobile carrier for sending or receiving text messages.
To Opt Out: You may opt out of receiving SMS messages from Telora AI Solutions at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS messages will be sent to you.
To Re-subscribe: If you have opted out and wish to receive messages again, reply START to any prior message or re-submit your phone number through our website.
For Help: Reply HELP to any message for assistance, or contact us at info@teloraaisolutions.com.
Your consent to receive SMS messages is not a condition of purchasing any product or service from Telora AI Solutions. You may decline SMS communications and still receive our services in full.
We do not sell, rent, lease, or share your mobile phone number with third parties for their marketing purposes. Your phone number is used solely to communicate with you directly about your account, our services, and information you have requested.
03 / How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide the services you request.
- To schedule and confirm consultations, audits, and deliverables.
- To send transactional and service-related SMS and email communications.
- To send marketing communications (only with your express consent).
- To improve our website, services, and marketing effectiveness.
- To comply with applicable laws and legal obligations.
- To detect, prevent, and respond to fraud or security incidents.
04 / How We Share Your Information
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Trusted third-party vendors who assist us in operating our website, sending communications, and delivering services (e.g., CRM software, email/SMS platforms, scheduling tools). These providers are contractually obligated to protect your data and may not use it for their own marketing purposes.
- Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
We will never share your mobile phone number with third parties for their own marketing or promotional purposes.
05 / Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and understand how visitors interact with our content. Cookies are small data files stored on your browser.
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website. We do not respond to "Do Not Track" signals at this time.
06 / Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer needed, we securely delete or anonymize it.
SMS opt-out records are retained indefinitely to honor your preferences and comply with applicable telecommunications regulations.
07 / Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
08 / Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out of Marketing: Unsubscribe from marketing emails by clicking "unsubscribe" in any email, or from SMS by replying STOP.
- Data Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, please contact us at info@teloraaisolutions.com. We will respond to your request within 30 days.
09 / Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
10 / Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before providing any personal information.
11 / Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
12 / Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Company: Telora AI Solutions
- Email: info@teloraaisolutions.com
- Website: teloraai.com